FAQ'S

How can I place an order?

  • To place an order, simply browse our collections, select the items you like, and add them to your cart. Proceed to checkout, where you'll provide your shipping details and payment information. Once your order is confirmed, we'll process it promptly.

What payment methods do you accept?

  • We accept a variety of payment methods, including major credit cards, debit cards, and other secure payment gateways. You can find the available options at the checkout page.

How can I track my order?

  • Once your order is shipped, you will receive an email with tracking information. Use this information to monitor the status and location of your package. If you encounter any issues, feel free to reach out to our customer service team.

Do you ship internationally?

  • Yes, we offer international shipping. Please note that additional customs fees or import duties may apply, and these are the responsibility of the customer. Check our Shipping Policy for more details.

What is your return policy?

  • We want you to be satisfied with your purchase. If you're not, you can initiate a return within [X days] of delivery. Visit our Refund Policy page for detailed instructions on how to return items.

How do I contact customer service?

  • If you have any questions or concerns, our customer service team is here to help. You can reach us through our Contact Us page or send an email to
    support@madrift.com.

Can I change or cancel my order after placing it?

  • We process orders quickly, but if you need to make changes or cancel, please contact us immediately. Once an order is shipped, changes may not be possible. Check our Terms of Service for more information.

Are your products eco-friendly?

  • We are committed to sustainability. While not all products are explicitly labeled as eco-friendly, we strive to source responsibly and reduce our environmental impact wherever possible.

How can I stay updated on promotions and new arrivals?

  • Stay connected by subscribing to our newsletter and following us on social media. This way, you'll be the first to know about exclusive promotions, discounts, and new product launches.

Feel free to explore our collections and reach out if you have any further questions. Thank you for choosing MaDrift for your bag and travel accessory needs!